Q1
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high quality pallet racking, Multi shuttle system and Radio shuttle racking, ASRS which have a very high reputation among our customers. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
Q2
What makes you different from others in terms of R&D and technology?
We have more than 40 mechanical, electrical and software engineers. EBILTECH always attaches great importance to product innovation and R&D. It not only has its own research and development team, but also cooperates with domestic well-known research institutes to continuously enhance the technical strength of the enterprise. We have independently developed our WMS and WCS systems and hold more than 60 national patents.
Q3
How fast is your customer service and quotation response?
For a quick, no hassle quote just send an email to us. We promise to reply with a price within 24 hours — sometimes even within the hour. If you need immediate advice, call our export office at 0086-25-52757208 and we will answer your questions immediately.
Q4
What is your standard production and manufacturing lead time?
For normal orders, we promise to produce within 20-30 days (7-15 days for 2*40' containers). As a manufacturer, we ensure the delivery time strictly according to the formal contract.
Q5
What installation and debugging services do you provide overseas?
We have installation teams with rich overseas experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can install with our own teams or appoint engineers to guide the operation. We have completed numerous projects across Southeast Asia, America, and Europe.
Q6
What is the MOQ and what payment terms are accepted?
Normally the MOQ is one 20ft container (10 units standard batch, with larger quantities receiving better volume pricing). We accept T/T and L/C payment methods.