Q1
What artwork formats do you accept for custom designs?
Please provide your logo or design files in standard vector formats such as AI, PDF, or high-resolution images via email for precise reproduction.
Q2
What information is required to receive an accurate quotation?
Please specify your required quantity, dimensions (height, width, depth), load capacity, color preference, packaging specifications, and material requirements. We can also provide custom 2D/3D design sketches based on your space requirements.
Q3
What is your sample policy and lead time?
Existing samples can be provided free of charge, with express shipping covered by the customer. For custom-designed samples, the standard turnaround time is approximately 5 to 7 business days.
Q4
What payment terms do you support?
For orders under US$1,000, 100% advance payment is required. For larger orders, terms are 30% deposit with the 70% balance payable upon inspection prior to shipment. We accept T/T, Western Union, and L/C.
Q5
Why choose our storage racking solutions?
We offer rapid 24-hour quotation and custom layout drafting services, robust eco-friendly Q235 steel construction compliant with EN71/SGS standards, and a skilled manufacturing team ensuring premium quality and dependable long-term support.
Q6
Is the shelving unit easy to assemble without special tools?
Yes, our racking systems feature an intelligent boltless interlocking design that allows quick and straightforward assembly without requiring specialized tools or heavy hardware.