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Frequently Asked Questions
Q1
What's the difference between you and the other suppliers?
1. We provide a one-stop solution, from the main product to a series of accessories, saving your time. We have a professional 3D modeling team that can provide a reasonable solution according to your requirements. We will help you realize your ideas.
2. After the order is placed, we will update the production status of the order in time for you, support on-site inspection, video inspection and other methods to solve your worries; provide you with the best logistics plan to reduce transportation costs.
Q2
What is your delivery time?
In general, within 15 days. It also depends on the order quantity and shelving design.
Q3
Can the heavy duty pallet racks be customized according to specific warehouse requirements?
Yes, full customization is supported. The dimensions, loading capacity (ranging from 1000kg to 3000kg per layer or higher), and structural configurations are tailored according to pallet size, warehouse height, and forklift specifications.
Q4
What surface finish and color options are available?
The standard surface treatment is industrial electro-static powder coating, offering superior durability, corrosion resistance, and scratch protection. Standard colors include Blue, Grey White, and Orange, with custom RAL colors available upon request.
Q5
What is the Minimum Order Quantity (MOQ) and how are the products packaged?
The standard MOQ is 10 sets. All components are packed using protective bubble wrap and heavy-duty cartons to avoid damage and surface abrasion during ocean shipping and inland transit.
Q6
What grade of material is used in manufacturing the racks?
High-grade Q235 cold-rolled steel is exclusively utilized to guarantee structural integrity, heavy load-bearing performance, and long-term operating safety in standard and automated warehousing environments.